Customer Care Associate - Remote

Overview

The Customer Care Associate position at Remote focuses on supporting standard users by providing customer support across various verticals and product areas via email and live messaging channels.

In Short

• Support standard users through customer care.
• Provide customer support via email and live messaging.
• Focus on customer journey and advocacy.
• Work with multiple stakeholders.
• Maintain productivity standards and attention to detail.
• Collaborate with Customer Success and operational teams.
• Respond to tickets within agreed Service Level times.
• Work remotely without relocation.
• Report to the Associate Manager, Customer Care.
• Flexible working hours and work from anywhere.

Requirements

• Excellent problem-solving skills.
• Experience in Customer Support and Customer Enablement.
• Ability to work with multiple stakeholders.
• Persistence, kindness, and patience.
• Strong interest in modern web technologies.
• Fluent in English.
• Experience in fast-scaling organizations is a plus.
• Experience with HR, Payroll, Healthcare, or Pension is a plus.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local social events or co-working spaces.