Customer Care Associate - London Based - Remote

Overview

As a Customer Care Associate, you'll play a crucial role in delivering world-class luxury service to our customers all year round.

In Short

• Handle phone calls, webchat, WhatsApp, emails, and social media interactions.
• Assist customers with pre and post-purchase inquiries.
• Respond to customers on social channels and review sites.
• Liaise with parcel delivery providers.
• Adhere to Data Protection Act and PCI Compliance Regulations.
• Collaborate with team members to achieve service level agreements (SLAs).
• Maintain flexibility to ensure exceptional service delivery.
• Use Microsoft Office package and in-house IT solutions effectively.
• Achieve set targets in Quality of Conversation (QA), Speed of Service, and Data Accuracy.
• Proactively share feedback with the line manager.

Requirements

• Proactive attitude and ability to thrive in a fast-paced environment.
• Team player mentality with a commitment to supporting a positive work atmosphere.
• Strong problem-solving skills and resilience.
• Flexibility and willingness to adapt to changing priorities.
• Entrepreneurial spirit, passion, and eagerness to learn.
• Ability to work effectively in a creative environment.
• Strong communication skills and willingness to mentor others.

Benefits

• Join a mission-driven company focused on sustainability.
• Work in a dynamic and inclusive environment.
• Opportunity for personal and professional growth.