Customer Care Associate, Group Orders - Remote

Overview

As a Customer Care Associate, Group Orders, you will ensure the highest level of support for our Group Order clientele, engaging in specialized Customer Support at a fast-paced growing startup.

In Short

• Work directly with restaurant partners to resolve order-related issues.
• Respond to customer emails & phone calls in a timely manner.
• Ensure adherence to Group Order operations and procedures.
• Handle order escalations and customer complaints constructively.
• Collaborate with management to improve support methods.
• Be a resource for clients and restaurant partners regarding Group Order operations.

Requirements

• Excellent phone skills and confidence in communication.
• Empathy and ability to assist customers compassionately.
• Collaborative mindset to work with a close-knit team.
• Assertiveness in upholding service standards.
• Meticulous written and verbal communication skills.
• Coachable and open to feedback for personal development.
• Dynamic problem-solving skills in ambiguous situations.

Benefits

• Competitive pay and benefits aligned with industry standards.
• Equity options as part of the compensation package.
• Multiple health insurance options available.
• Wide range of additional benefits.