Customer Care Associate - Remote

Overview

The Customer Care Associate position at Remote focuses on supporting standard users by providing customer support across various verticals and product areas via email and live messaging channels.

In Short

• Support standard users through various communication channels.
• Handle customer inquiries and provide solutions.
• Collaborate with Customer Success and operational teams.
• Maintain productivity standards and attention to detail.
• Work remotely without the need to relocate.
• Must have excellent problem-solving skills.
• Experience in customer support within a tech environment is preferred.
• Fluent English is required.
• Interest in modern web technologies is a plus.
• Experience with HR, Payroll, Healthcare, or Pension is advantageous.

Requirements

• Excellent problem-solving skills.
• Experience in Customer Support and Customer Enablement.
• Ability to work with multiple stakeholders.
• Persistence, kindness, and patience are essential.
• Strong interest in modern web technologies.
• Fluent in English, both spoken and written.
• Remote work experience is a plus.
• Experience in HR, Payroll, or related fields is advantageous.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget and IT equipment.
• Budget for local in-person social events.