Customer Care Associate - Remote

Overview

The Customer Care Associate at EcoVadis will provide exemplary service to customers while representing the company and ensuring a positive experience.

In Short

• Interact with customers via email, chat, and phone.
• Provide consultative assistance and solutions for customer queries.
• Develop a deep understanding of the EcoVadis platform.
• Communicate industry best practices to customers.
• Record insights to improve customer experience.
• Work in a supportive and empowering environment.
• Flexible working hours with remote work options.
• Competitive salary with various benefits.
• Opportunity for personal and professional growth.
• Be part of a team focused on sustainability.

Requirements

• Bachelor or Diploma in Communication or related field.
• At least 1 year of working experience in customer support.
• Fluency in English and French; additional languages are a plus.
• Experience dealing with international clients is beneficial.

Benefits

• Support with office and IT equipment.
• Wellness allowance and mental health support.
• Learning and development opportunities.
• Flexible working arrangements.
• Annual performance bonus.
• Community involvement and sustainability events.
• Remote work from abroad policy.
• Pension contributions and optional private health coverage.
• Employee recognition programs.
• Transportation and parking allowance.