Customer Care Associate - Remote

Overview

The Customer Care Associate position at Remote is focused on supporting our standard users. The Customer Care Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels.

In Short

• Support standard users across various product areas.
• Provide customer support via email and live messaging.
• Enhance the customer journey and advocate for customer needs.
• Collaborate with multiple stakeholders.
• Maintain productivity standards.
• Respond to tickets within agreed service levels.
• Work closely with Customer Success and operational teams.
• Fluent in English required.
• 1-3 years of experience in Customer Support.
• Experience with CRM tools is a plus.

Requirements

• Strong problem-solving skills.
• Hands-on experience in Live Chat and Email Support.
• Excellent communication skills.
• Interest in modern web technologies.
• Experience working remotely is a plus.
• Familiarity with HR, Payroll, or related systems is nice-to-have.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options and learning budget.
• Home office budget and IT equipment.
• Budget for local in-person social events.