Customer Care Associate - Remote

Overview

The Customer Care Associate is responsible for delivering exceptional customer service by addressing inquiries, processing orders, and resolving issues efficiently.

In Short

• Respond to customer inquiries via phone and email.
• Process orders, returns, and exchanges.
• Resolve product or service issues.
• Maintain accurate records in the CRM system.
• Coordinate with internal teams to resolve issues.
• Provide product and service information.
• Identify opportunities to improve customer service processes.
• Meet individual and team KPIs.
• Work independently and collaboratively.
• Bilingual (English/French) is required.

Requirements

• High school diploma or equivalent required.
• 1-3 years of customer service experience.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office and experience with CRM systems.
• Excellent problem-solving and organizational skills.
• Ability to work in a fast-paced environment.
• Customer-first mindset.
• Attention to detail.

Benefits

• Work in a comfortable indoor environment.
• No travel required.
• Opportunity for professional growth.
• Supportive team culture.
• Commitment to diversity and inclusion.