Customer Care Associate - Remote

Overview

The Customer Care Associate is a key member of the Customer Care team, responsible for assisting shareholders via phone inquiries in a timely and professional manner. This role is 100% remote and involves interacting with shareowners and the investment community.

In Short

• 100% Remote position with potential for onsite work in Milwaukee, Wisconsin.
• Temporary assignment lasting 3-8 months.
• Respond to phone inquiries from shareholders and investment community.
• Document call notes and maintain performance metrics.
• Requires flexibility in schedule and duties.
• Must have 1+ year of high-volume call center experience.
• Fast-paced environment requiring multi-tasking abilities.
• High school diploma or equivalent preferred.
• Compensation at $20.00 per hour.
• Equal opportunity employer.

Requirements

• 1+ year of previous call center experience.
• Strong communication skills and phone etiquette.
• Willingness to learn about financial services.
• Ability to work collaboratively in a team.
• Must be comfortable using technology and multiple systems.
• Ability to perform research during and after calls.
• Maintain adherence to risk and compliance requirements.
• High school diploma or equivalent required; bachelor's degree preferred.
• Overtime may be required based on business needs.
• Must maintain required performance metrics.

Benefits

• Opportunity to work remotely.
• Gain experience in the financial services industry.
• Competitive hourly wage.
• Supportive work environment.
• Training and development opportunities.