Remote Otter LogoRemoteOtter

Customer Care Associate - Remote

Posted 22 hours ago
Customer Service
Full Time
Canada
15CAD/hour

Overview

As a Customer Care Associate, you will provide top-tier service to support family caregivers, embodying the company value of putting people first.

In Short

  • Help and support customers through quality conversations.
  • Assist with order placement, product questions, and website navigation.
  • Ensure every customer feels valued and supported.
  • Build customer relationships based on trust and kindness.
  • Recommend products that serve customer interests.
  • Practice active listening and clarify information.
  • Participate in ongoing training opportunities.
  • Utilize software and tools appropriately.
  • Adhere to company policies.

Requirements

  • Located in Alberta, Canada.
  • 1-2 years experience in customer care.
  • Strong service attitude.
  • Exceptional service skills including active listening.
  • Proficiency with computer skills.
  • Reliable access to a quiet workspace.
  • High-speed internet access.
  • Legally authorized to work in Canada.
  • Ability to complete a 2-week training program.

Benefits

  • CAD $15 per hour.
  • Ability to work 100% remotely.
  • Vacation.
  • Holiday pay, with premium pay for working on holidays.
Carewell logo

Carewell

Carewell is a category-defining business dedicated to providing the most trusted and reputable retail source for caregiving products. With a vast selection of expert-vetted items, including incontinence supplies, wound care, nutrition, and mobility aids, Carewell is committed to offering the best prices and fast, reliable shipping. Recognized as one of the fastest-growing companies in the US and named one of the most customer-centric companies in the world by Forbes in 2022, Carewell understands the importance of caregiving and strives to deliver high-quality products that empower caregivers to provide the best care for their loved ones. As the demand for caregiving solutions continues to rise, Carewell offers a dynamic work environment focused on impact, scalability, and simplicity, where team members collaborate to create effective solutions based on customer insights and data.

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