Enrollment Specialist - Remote

Overview

The Enrollment Specialist role at Carewell involves patient outreach and enrollment in a healthcare program, focusing on building trust and ensuring compliance.

In Short

• Conduct outbound outreach to prospective program participants.
• Build rapport with older adults and address their concerns.
• Document patient information accurately during calls.
• Schedule clinical appointments for enrolled patients.
• Ensure compliance with consent and documentation procedures.
• Drive key performance indicators related to outreach and enrollment.
• Adapt to evolving processes and provide feedback for program development.
• Engage effectively with skeptical or hard-to-reach patients.
• Work in a fast-paced, changing environment.
• Collaborate closely with program leadership.

Requirements

• Proven outbound sales or telephonic outreach experience.
• Ability to handle objections and close in a high-volume environment.
• Energy and professionalism across back-to-back calls.
• Experience engaging with older adults.
• Multi-screen proficiency during calls.
• Compliance-oriented mindset.
• High school diploma or equivalent required.
• Builder mentality and adaptability.
• Tech-savvy and quick to learn new tools.
• Authorized to work in the US without sponsorship.

Benefits

• Competitive compensation.
• Health, Dental, and Vision insurance.
• Short-term and Long-term Disability insurance.
• 401(k) Retirement Plan.
• Remote work with no travel required.
• Paid Holidays and PTO based on tenure.