Customer Care Associate - APAC - Remote

Overview

The Customer Care Associate position at Remote is focused on supporting our standard users by providing customer support across various verticals and product areas via email and live messaging channels.

In Short

• Provide customer support via email and live messaging.
• Enhance the customer journey and advocate for customer needs.
• Experience in Customer Support or Customer Enablement.
• Use CRM tools to manage customer interactions.
• Collaborate with multiple stakeholders.
• Fluent in written and spoken English.
• Work remotely and asynchronously.
• Maintain productivity standards and attention to detail.
• Respond to tickets within agreed service levels.
• Be the voice and ear for our users.

Requirements

• Strong problem-solving skills.
• Hands-on experience in Live Chat and Email Support.
• Excellent team collaboration and communication skills.
• Strong interest in modern web technologies.
• Experience working remotely or in a fast-growing organization (nice-to-have).

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local in-person social events.