Customer Care Associate - APAC - Remote

Overview

The Customer Care Associate position at Remote is focused on supporting our standard users. The Customer Care Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels.

In Short

• Support standard users via email and live messaging
• Enhance the customer journey and advocate for customer needs
• Manage customer interactions using CRM tools
• Collaborate with multiple stakeholders
• Respond to tickets within agreed service levels
• Work closely with Customer Success and Sales teams
• Maintain productivity standards with attention to detail
• Fluent in written and spoken English
• Experience in a product or tech environment preferred
• Work remotely in a flexible environment

Requirements

• Strong problem-solving skills
• Experience in Customer Support or Customer Enablement
• Hands-on experience in Live Chat and Email Support
• Experience using CRM tools
• Ability to collaborate with varying stakeholders
• Excellent communication skills
• Strong interest in modern web technologies
• Fluent in English
• Experience working remotely is a plus
• Familiarity with HR, Payroll, or Healthcare systems is nice-to-have

Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local social events or co-working spaces