Customer Care Associate - Remote

Overview

The Customer Care Associate plays a vital role in managing and resolving customer complaints while supporting branch teams and maintaining the company's reputation for excellent service.

In Short

• Manage and resolve customer complaints effectively.
• Provide administrative and technical support to management.
• Handle complex complaints and ensure service standards are met.
• Maintain accurate records of complaints and responses.
• Communicate directly with complainants for resolution.
• Assist with managing communications with The Property Ombudsman.
• Support monitoring of social media reviews.
• Collaborate with team members on complaint resolutions.
• Participate in training and professional development.
• Contribute to a supportive and collaborative team environment.

Requirements

• Extensive knowledge of the lettings industry.
• Exceptional attention to detail and communication skills.
• Propertymark Level 3 qualification or willingness to obtain.
• Strong reporting and data presentation skills.
• Excellent administrative and letter-writing abilities.
• Confident problem-solver for legal queries.
• Collaborative team player with a proactive approach.
• Proficient in Microsoft Office applications.

Benefits

• Career growth and advancement opportunities.
• Market-leading training and ongoing professional development.
• Supportive and collaborative team environment.
• Competitive base salary and commission structure.
• Generous holiday allowance increasing with service.