Benefits Operations Specialist - APAC - Remote

Overview

This role is part of the Benefits Operations team at Remote, focusing on providing exceptional support to employees and clients regarding benefits in over 90 countries.

In Short

• Provide support to employees and clients regarding benefits plans.
• Process tickets and escalations via Zendesk/email.
• Execute data-related tasks with precision.
• Help define and execute Standard Operating Procedures.
• Collaborate with the Benefits team and other departments.
• Research and document knowledge in Notion.
• Champion Remote's values and goals.
• Work in a fast-paced environment.
• Fluent in English, both written and spoken.

Requirements

• Experience in HR Operations Employee Benefits.
• Strong customer service orientation.
• Excellent organizational and time management skills.
• Ability to multi-task across various tech tools.
• Proactive and self-motivated.

Benefits

• Work from anywhere.
• Flexible paid time off.
• 16 weeks paid parental leave.
• Mental health support services.
• Learning budget and home office support.