Associate Customer Success Manager - APAC - Remote

Overview

As a Customer Success Manager, you will be a trusted advisor and advocate for our customers, ensuring a seamless onboarding experience, building strong relationships, and fostering long-term partnerships.

In Short

• Responsible for the entire customer journey from onboarding to long-term relationship management.
• Own client retention and expansion, identifying upselling and cross-selling opportunities.
• Manage campaigns and product promotion, introducing new features to clients.
• Monitor customer complaints and provide assistance to solve any concerns or problems.
• Gather customer feedback regularly and share with relevant teams.
• Educate and train customers on key information and processes.
• Become a global HR expert, sharing expertise on Remote’s products and services.
• Fluent written and spoken English required.
• Ability to manage implementation/onboarding projects.
• Passion for problem-solving across various scenarios.

Requirements

• Expertise in the customer lifecycle, especially in the onboarding phase.
• Proven track record of growing and developing customers.
• Excellent attention to detail.
• Deep understanding of different stakeholders in your book of business.
• Readiness to work in a fast-paced environment.
• Understanding of remote working.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local in-person social events or co-working spaces.