Customer Success Manager, MM/ENT - APAC - Remote

Overview

The Customer Success Manager will be a trusted advisor for customers, ensuring retention and managing the customer lifecycle from onboarding to partnership.

In Short

• Manage the entire customer journey and foster long-term partnerships.
• Set and achieve Success Plans with customers regularly.
• Deliver business reviews in collaboration with the sales team.
• Identify upselling and cross-selling opportunities.
• Act as a trusted advisor on product functionality.
• Ensure high-quality service delivery.
• Educate and train customers on product use.
• Monitor customer health to prevent churn.
• Collaborate with Sales on customer expectations.
• Share customer feedback to improve processes.

Requirements

• Strong expertise in customer lifecycle management.
• Experience with Customer Success Plans and goal setting.
• Proven track record of customer growth and development.
• Knowledge of managing complex onboarding projects.
• Attention to detail and problem-solving skills.
• Understanding of various stakeholders in business.
• Fluent in written and spoken English.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget and IT equipment.
• Budget for local in-person social events.