Customer Service & Operations Executive - Remote

Overview

Join a dynamic UK-based company as a Customer Service & Operations Executive, where your ability to support customers and keep operations running smoothly will make a real impact. This remote position is perfect for a proactive individual who thrives on solving problems, managing queries through platforms like Zendesk, and handling day-to-day operational tasks. If you're passionate about delivering exceptional service and streamlining processes, we want to hear from you.

In Short

• Respond promptly to customer queries via Zendesk or similar helpdesk platforms.
• Troubleshoot customer issues with professionalism and accuracy.
• Escalate complex queries to the appropriate internal teams and follow through to resolution.
• Monitor ticket volumes and help ensure SLA compliance.
• Support daily operations including order management, system updates, reporting, and logistics coordination.
• Maintain internal documentation and customer support procedures.
• Identify process inefficiencies and recommend improvements.
• Collaborate cross-functionally with teams in the UK to ensure smooth service delivery.

Requirements

• 3–5 years of experience in a customer service or operations-related role.
• Hands-on experience using Zendesk or similar customer service platforms.
• Strong written and verbal communication skills.
• Highly organised with excellent attention to detail.
• Ability to work independently and manage time effectively in a remote setting.
• Comfortable using cloud-based tools (e.g., Google Workspace, CRM systems).
• Access to a reliable internet connection and your own laptop.

Benefits

• Opportunity to work remotely.
• Dynamic work environment.
• Supportive team culture.
• Professional development opportunities.