Customer Operations Executive - Remote

Overview

The Customer Operations Executive will work in a dedicated team supporting our Stakeholder teams, processing customer orders, contract cancellations and reductions, investigating billing queries and updating customer details on our CRM.

In Short

• Work in a dedicated team supporting Stakeholder teams
• Process customer orders and contract changes
• Investigate billing queries
• Update customer details on CRM
• Attend team meetings at least once per quarter
• In-person attendance may be required during training
• Handle frontline calls
• Ensure customer compliance with contract details
• Analyze and resolve billing queries
• Work with a start-up mindset

Requirements

• High level of numeracy
• Accurate data entry skills
• Proficiency in G-Suite / Microsoft applications
• Excellent verbal and written communication skills
• Ability to learn and use multiple software applications
• Excellent phone manner
• Attention to detail
• Positive and proactive attitude
• Good interpersonal skills
• Excellent time management

Benefits

• Opportunity for growth and learning
• Reimbursement for travel expenses to meetings
• Supportive team environment
• Work with innovative software solutions
• Contribute to improving customer experiences