Customer Operations Contracts Executive - Remote

Overview

The Customer Operations Contracts Executive will work in a dedicated team supporting our Stakeholder teams, processing customer orders, contract cancellations and reductions, investigating billing queries and updating customer details on our CRM.

In Short

• Work in a dedicated team supporting Stakeholder teams.
• Process customer orders accurately.
• Investigate billing queries and update customer details.
• Attend team meetings at least once per quarter.
• In-person training may be required once a month.
• Requires resilience, motivation, and attention to detail.
• Excellent communication and time management skills are essential.
• Home-based role with potential travel for meetings.
• Positive and proactive attitude is desired.
• Passion for improving the home moving experience.

Requirements

• A high level of numeracy.
• Accurate data entry skills.
• Proficiency in G-Suite / Microsoft applications.
• Excellent verbal and written communication skills.
• Ability to learn multiple software applications quickly.
• Excellent phone manner.
• Team player with good interpersonal skills.
• Ability to work on own initiative.
• Excellent time management skills.
• Knowledge of Salesforce/Zendesk CRM systems is a plus.

Benefits

• Opportunity to grow and learn in the role.
• Travel expenses for meetings reimbursed.
• Supportive team environment.
• Flexible working conditions.
• Chance to make a positive impact on customer experience.