Solutions Consultant - Remote

Overview

As a Solutions Consultant at Alto Software Group, you will play a critical role in customer success and retention, acting as the key link between our product and our clients to maximize the value of our software solutions.

In Short

• Collaborate with clients to understand their unique business needs.
• Guide legacy clients through a smooth transition to the Alto platform.
• Conduct regular health checks and deliver value-driven workshops.
• Identify triggers for potential upsells and new business opportunities.
• Diagnose system issues and provide technical guidance.
• Cultivate strong relationships with clients and internal teams.
• Deliver engaging demonstrations and training sessions.

Requirements

• Proven experience in a customer-facing role like Technical Consulting.
• Strong track record in consultative methods.
• Solid understanding of Alto CRM and related products.
• Excellent diagnostic and troubleshooting abilities.
• Familiarity with the estate agency sector is advantageous.
• Clear and confident communication skills.
• Familiarity with tools like Salesforce, Google Suite, and Zendesk.

Benefits

• 25 days annual leave + extra days for years of service.
• Day off for volunteering & Digital detox day.
• Festive Closure between Christmas and New Year.
• Cycle to work and electric car schemes.
• Free Calm App membership.
• Enhanced Parental leave.
• Fertility Treatment Financial Support.
• Group Income Protection and private medical insurance.
• Gym on-site in London.
• 7.5% pension contribution by the company.
• Discretionary annual bonus up to 10% of base salary.
• Talent referral bonus up to £5K.