Loan Servicing Specialist - Remote

Overview

We are seeking a detail-oriented Loan Servicing/Processing Assistant to support a variety of tasks in a fast-paced, dynamic environment. This role requires efficiency, multitasking, and strong organizational skills.

In Short

• Handle and route 10-20 daily calls, including loan inquiries and general customer service.
• Monitor and respond to emails promptly.
• Scan and save documents in appropriate files.
• Manage loan servicing portfolios using web-based mortgage software.
• Post payments and assist in Yardi for accounting.
• Input data into a custom-built CRM and lending software.
• Track and manage leads and task flow within lending software.
• Audit and maintain loan files, ensuring completeness.
• Process servicing requests with clients, title companies, and lenders.
• Track insurance and tax notices on active loan files.

Requirements

• At least 2 years of experience in a lending-related role.
• Proficiency in G-Suite products and CRM systems (training provided if needed).

Benefits

• Work in a rapidly growing team.
• Opportunity for professional development.
• Flexible working hours.
• Supportive work environment.