Loan Servicing Specialist - Remote

Overview

The Loan Servicing Specialist at Lendi Group plays a crucial role in assisting brokers and customers with loan servicing inquiries while working in a flexible remote environment.

In Short

• Assist brokers and customers with Aussie White Label products.
• Handle repayment changes and provide internet banking support.
• Ensure compliance with policies and regulations.
• Provide first-call resolution across multiple channels.
• Collaborate with internal teams to enhance customer experiences.
• Work remotely with in-person onboarding and monthly team days.
• Minimum 1 year customer service experience required.
• Strong verbal and written communication skills in English.
• Tech-savvy with experience in CRM systems.
• Must be a self-motivated team player.

Requirements

• 1 year minimum customer service experience.
• Strong communication skills in English.
• Ability to handle objections and resolve complaints.
• Comfortable with inbound and outbound calls.
• Willing to work on early day shift schedule (AU time).
• Experience with Microsoft Office (Excel, Outlook, Word).
• Self-motivated and thrives in a fast-paced environment.

Benefits

• Health Insurance (HMO) for you & 1 free dependent.
• Generous leave package of 25 leaves annually.
• Extra allowances for WFH setup.
• Life insurance effective on Day 1.
• Access to training and career progression opportunities.
• Fun monthly social clubs, currently virtual.
• Government mandated benefits provided.