As a senior System Support Engineer you will play a critical role in ensuring the operational efficiency, stability and availability of complex application systems. You will contribute significantly to operational success, refine your expertise in incident management and DevOps and leave a lasting impact on the delivery of inventive solutions to our clients.

In Short

You will use your skills in incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions
You will understand complex application systems and find your way through them to debug a business impacting issue
You will follow standards and best practices to bring operational efficiencies, stability and availability of the system
You will use continuous delivery practices to evolve, support and deliver high-quality software
You will leverage your knowledge regarding the different logging techniques for alerting, monitoring and identifying the root cause of incidents
You will efficiently use DevOps tools and practices to deploy and run software
You will act as a mentor for less experienced peers
You will apply the latest technology thinking to solve client problems

Requirements

Have availability to work from Thursday to Monday
You have experience working on programming languages such as Java and Angular
You have understanding of cloud platforms such as AWS, Azure or GCP and scripting languages such as Python or Powershell
You have a high-level understanding of various architectures such as monolithic, N-tier, layered, microservices and serverless
You must possess strong debugging and triaging skills
You have experience working with relational databases such as MS SQL, MySQL or PostgreSQL
You have experience with containerization tools such as Docker and CI/CD tools such as Jenkins and Azure pipelines
You have understanding of application monitoring tools such as DataDog, Prometheus or Grafana
You are comfortable with Agile methods, such as Scrum and/or Kanban

Benefits

Career development supported by interactive tools and numerous development programs
Empowerment in career journeys
Collaborative work environment
Opportunity to mentor junior-level consultants

Referrals Only

Thoughtworks is a global technology consultancy that specializes in integrating strategy, design, and engineering to drive digital innovation. With over 30 years of experience, Thoughtworks has built a reputation for delivering impactful technology solutions to clients in various sectors, including banking and financial services. The company fosters a collaborative culture where diverse teams, including computer science graduates and seasoned technologists, work together to challenge conventional thinking and create innovative solutions. Thoughtworks is committed to supporting the career development of its employees through interactive tools and numerous development programs, making it a dynamic environment for personal and professional growth.

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