Patient Experience Coordinator - Contract - Remote

Overview

The Patient Experience Coordinator will provide exceptional support to patients and providers, ensuring sessions are completed without issues while empowering patients to live optimal lives through a redesigned heart health program.

In Short

• Schedule patient sessions and send reminders
• Ensure accurate patient schedules
• Communicate scheduling changes to providers
• Engage with patients via chat, email, video, and phone
• Educate patients on program offerings and app usage
• Troubleshoot technical issues during virtual sessions
• Collect patient feedback for insights
• Work remotely, Monday to Friday, 4pm-9pm ET
• Contract position with consistent hours
• Join a fast-growing virtual cardiac recovery platform

Requirements

• 1-3 years of customer support experience
• Preferred 1+ years in healthcare
• Tech support background
• Experience with Android and Apple OS
• Excellent verbal and writing skills
• Attention to detail and organization
• Reliable workspace and internet access
• Reliable computer and phone for communication

Benefits

• Work remotely with a flexible schedule
• Join a mission-driven team dedicated to patient care
• Opportunity for personal and professional growth
• Be part of a fast-growing company in digital health
• Competitive hourly compensation based on experience