Patient Experience Coordinator - Remote

Overview

The Patient Experience Coordinator plays a vital role in supporting operational excellence by ensuring smooth clinic operations and providing exceptional patient care.

In Short

• Assist in supporting operational excellence at the clinic.
• Welcome patients and conduct check-ins with required forms.
• Lead scheduling and patient visit coordination functions.
• Ensure patients are delighted with their care experience.
• Act as an ambassador in the local community.
• Work closely with Prosano leadership for integrated service.
• Perform other duties as assigned.
• Requires 100% on-site work at the care center.
• May involve movement between clinics as needed.
• Flexible working hours including mornings, nights, or weekends.

Requirements

• Experience in a patient-facing or customer-facing position.
• Excellent patient or customer service and communication skills.
• Flexible and positive attitude.
• Proactive and adaptable working style.
• Impeccable judgment.
• Proficient PC skills.
• Medical Assistant Certification (preferred).
• High school diploma or GED required (bachelor’s preferred).
• Basic Life Saving (BLS) Certification required.
• Active Arizona fingerprint clearance card.

Benefits

• Opportunity to make a difference in community health.
• Work with a passionate and dedicated team.
• Engage in life-changing work.
• Comprehensive training and support.
• Potential for career growth within the organization.