Enrollment Manager, Pulmonary Rehabilitation - Remote

Overview

The Enrollment Manager, Pulmonary Rehab, will oversee patient enrollment and onboarding into Recora’s pulmonary rehab program, managing the enrollment team and ensuring a seamless transition into care.

In Short

• Manage enrollment team performance and achieve enrollment targets.
• Oversee the end-to-end enrollment process.
• Problem-solve escalated patient and insurance concerns.
• Assist in training and developing enrollment staff.
• Maintain and improve departmental operations.
• Collaborate with clinical operations and product teams.
• Monitor team metrics and refine initiatives.
• Attract, recruit, and retain enrollment staff.
• Optimize staffing allocations based on needs.
• Deliver feedback to leadership about program progress.

Requirements

• Experience managing patient contact centers.
• 2+ years insurance verification experience.
• 3+ years call center management experience preferred.
• 3+ years in a managerial role overseeing teams.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.
• Knowledge of healthcare operations and insurance products.
• Experience with CRM platforms and call center software.
• Fluency in Spanish is a plus.

Benefits

• Equity compensation in Recora.
• Generous PTO and health benefits.
• FSA Commuter Benefits.
• 401(k) plan.
• Free lunch and snacks in the NY office.
• Health and wellness stipend.