Patient Experience Coordinator – Cardiac Rehabilitation - Remote

Overview

The Patient Experience Coordinator will be responsible for ensuring that patients have an optimal experience throughout their rehabilitation journey, coordinating schedules, providing tech support, and engaging in proactive outreach.

In Short

• Coordinate patient scheduling for cardiac rehabilitation sessions.
• Provide technical support for patients using rehabilitation technologies.
• Engage with patients to ensure their satisfaction and adherence to the program.
• Maintain accurate patient records and collaborate with healthcare providers.
• Collect patient feedback for quality improvement initiatives.
• Work as a liaison between patients and the clinical team.
• Assist in onboarding new technologies for patient use.
• Support administrative tasks for the Cardiac Rehab team.
• Proactively reach out to patients to address concerns.
• Work remotely as a contractor with flexible hours.

Requirements

• 1-3 years of customer support experience.
• Preferred 1+ years of healthcare experience.
• Tech support background with familiarity in Android and iOS.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Bilingual (English/Spanish) is a plus.
• Quiet workspace with high-speed internet access.
• Reliable computer and phone for communication.

Benefits

• Opportunity to work with a growing company in healthcare.
• Flexible hours with a remote work environment.
• Contribution to improving patient care and outcomes.
• Engagement in a supportive and innovative team culture.
• Potential for professional growth and development.