Safety Advisor – Managed Training - Remote

Overview

The Safety Advisor – Managed Training (SAMT) is responsible for implementation, retention, and call center support for the PublicSchoolWORKS (PSW) product offering. This is accomplished through facilitated discussion with key district administration regarding laws, risk management, district best practices and system automation.

In Short

• Deliver exceptional customer service via phone and email.
• Establish and maintain strong relationships with customers and organizations.
• Manage multiple projects including customer implementations and retention initiatives.
• Develop and execute implementation strategies for customers.
• Handle escalations and troubleshoot system issues.
• Maintain accurate customer records and analyze safety program components.
• Provide expertise on compliance with laws like OSHA.
• Educate customers on PSW system functionalities.
• Address product issues and ensure customer satisfaction.
• Manage workplace challenges effectively.

Requirements

• 2–3 years of relevant experience.
• Strong business acumen and detail-oriented mindset.
• Confident decision-maker with team and independent work skills.
• Excellent organizational and communication skills.
• Proficient in productivity tools like Word, PowerPoint, Excel, and Outlook.
• Strong critical thinking and problem-solving skills.
• Approachable communicator with active listening skills.
• Comfortable balancing remote and in-office responsibilities.
• Proactive in learning and identifying solutions.

Benefits

• Join the gold standard in school safety software.
• Work in a company focused on innovation and customer collaboration.
• Exposure to strong mentorship and career advancement opportunities.
• Access to a robust benefits package including remote-first philosophy.
• Flexible paid time off and paid parental leave.
• Affordable health coverage paid 100% for employee only medical.
• 401(k) employer contribution for future planning.
• Company paid life insurance and pet insurance.