Remote Otter LogoRemoteOtter

Implementation Specialist - Remote

Posted 9 weeks ago
Project Management
Full Time
Worldwide

Overview

The Implementation Specialist is a key position to support Raptor Technologies’ continued growth and expanding our market leading position by ensuring a successful implementation for our clients.

In Short

  • Meets with customers following the sale to demonstrate features and functions of the software.
  • Completes system configuration tasks as assigned by manager.
  • Manages routine implementations with small-market customers.
  • Demonstrates well-rounded knowledge of Raptor products.
  • Adheres to departmental process and procedure and maintains systems of record.
  • Configure and customize software modules according to client requirements.
  • Send recap emails to provide clients with summaries of the call, additional resources and relevant information.
  • Maintain accurate and up-to-date records in Salesforce.
  • Conduct product configuration sessions via Teams for clients.
  • Project Manage our T3 clients ensuring they are fully implemented on Visitor Management, Kiosk, and Premium Volunteer.

Requirements

  • Bachelor’s degree in a business related or technical field.
  • 3+ years of relevant experience in a project management and customer centric role.
  • Strong knowledge of software and applications.
  • Technical knowledge and experience.
  • Excellent leadership and confidence giving others direction.
  • Customer focus.
  • Attention to detail with strong problem solving skills.
  • Strategic and analytical thinking.
  • Excellent Communication Skills – written and oral.
  • Ability to work PST/MST working hours (preferred).
  • Must possess and maintain a valid driver’s license to meet job-related travel and transportation needs.

Benefits

  • Remote-first philosophy.
  • Flexible paid time off.
  • Paid parental leave.
  • 11 Paid holidays per year.
  • Workplace flexibility.
  • Affordable health coverage (medical, dental, vision), paid 100% for employee only medical.
  • 401(k) employer contribution to help you plan for the future.
  • Company paid life insurance, STD, and LTD.
  • Pet insurance.
Raptor Technologies logo

Raptor Technologies

Raptor Technologies is a leading provider of school safety software, dedicated to enhancing the security and well-being of educational institutions. The company emphasizes innovation and collaboration with customers to drive the development of new products aimed at keeping children safe. With a commitment to employee growth, Raptor Technologies offers a supportive work environment that fosters mentorship and career advancement opportunities. The organization promotes a remote-first work culture and provides a comprehensive benefits package, ensuring a flexible and rewarding experience for its employees.

Share This Job!

Save This Job!

Similar Jobs:

OneLocal logo

Implementation Specialist - Remote

OneLocal

1 week ago

Join OneLocal as an Implementation Specialist to enhance client onboarding and support digital marketing solutions.

Worldwide
Contract
Customer Service

Breezeway

Implementation Specialist - Remote

Breezeway

1 week ago

Breezeway is seeking an Implementation Specialist to manage customer onboarding and integrations for their Assist product.

Worldwide
Full-time
Customer Service
Eleos Health logo

Implementation Specialist - Remote

Eleos Health

1 week ago

The Implementation Specialist will support the Customer Success team by implementing products and analyzing customer data at Eleos Health.

USA
Full-time
Customer Service
55000 - 70000/year
DoseSpot logo

Implementation Specialist - Remote

DoseSpot

2 weeks ago

Join DoseSpot as an Implementation Specialist to guide new customers through the onboarding process and ensure successful product integration.

USA
Full-time
Customer Service
Hopper logo

Implementation Specialist - Remote

Hopper

2 weeks ago

The Implementation Specialist will manage the onboarding process for hotel partners, ensuring seamless integration and high-quality property presence on the Hopper platform.

Mexico
Full-time
Customer Service