Implementation Specialist - Remote

Overview

The Implementation Specialist is a key position to support Raptor Technologies’ continued growth and expanding our market leading position by ensuring a successful implementation for our clients.

In Short

• Meets with customers following the sale to demonstrate features and functions of the software.
• Completes system configuration tasks as assigned by manager.
• Manages routine implementations with small-market customers.
• Demonstrates well-rounded knowledge of Raptor products.
• Adheres to departmental process and procedure and maintains systems of record.
• Configure and customize software modules according to client requirements.
• Send recap emails to provide clients with summaries of the call, additional resources and relevant information.
• Maintain accurate and up-to-date records in Salesforce.
• Conduct product configuration sessions via Teams for clients.
• Project Manage our T3 clients ensuring they are fully implemented on Visitor Management, Kiosk, and Premium Volunteer.

Requirements

• Bachelor’s degree in a business related or technical field.
• 3+ years of relevant experience in a project management and customer centric role.
• Strong knowledge of software and applications.
• Technical knowledge and experience.
• Excellent leadership and confidence giving others direction.
• Customer focus.
• Attention to detail with strong problem solving skills.
• Strategic and analytical thinking.
• Excellent Communication Skills – written and oral.
• Ability to work PST/MST working hours (preferred).
• Must possess and maintain a valid driver’s license to meet job-related travel and transportation needs.

Benefits

• Remote-first philosophy.
• Flexible paid time off.
• Paid parental leave.
• 11 Paid holidays per year.
• Workplace flexibility.
• Affordable health coverage (medical, dental, vision), paid 100% for employee only medical.
• 401(k) employer contribution to help you plan for the future.
• Company paid life insurance, STD, and LTD.
• Pet insurance.