Risk Operations Specialist | Collections - Remote

Overview

As a Risk Operations Specialist at Ramp, you will be part of a team focused on executing operational initiatives for collecting from delinquent and high-risk customers, ensuring their financial health through effective communication and negotiation.

In Short

• Execute collections from delinquent and high-risk accounts.
• Negotiate payment plans to balance customer ability and company risk.
• Collaborate with strategy and legal teams for operational efficiency.
• Work with product and engineering teams to improve collections tools.
• Meet team KPIs and SLAs for operational excellence.

Requirements

• 3+ years in collections or credit risk management.
• Strong customer support background via phone and email.
• Experience with financial products like credit cards and loans.
• Excellent communication skills, both written and verbal.
• Investigative and critical thinking skills.
• BA/BS degree from an accredited university.
• Strong analytical and problem-solving skills.
• Negotiation skills.
• Able to thrive in a fast-paced startup environment.

Benefits

• 100% medical, dental & vision insurance coverage.
• 401k with employer match.
• Flexible PTO.
• Fertility HRA up to $5,000/year.
• WFH stipend for home office needs.
• Wellness stipend.
• Parental Leave.
• Relocation support to NYC or SF.
• Pet insurance.