Risk Operations Specialist - Remote

Overview

The Risk Operations Specialist is a key role within the Fraud, Disputes, and Onboarding Operations team, focused on monitoring and resolving fraudulent activities and customer disputes in a fast-paced environment.

In Short

• Review potentially fraudulent transaction activity and customer applications.
• Resolve dispute claims through all stages of the claim lifecycle.
• Monitor live transaction activity for high-risk scenarios.
• Manage and resolve customer disputes while ensuring compliance with regulations.
• Drive performance on Fraud KPIs to reduce losses.
• Handle multiple tasks effectively while maintaining quality decisions.
• Work a flexible schedule to ensure adequate team coverage.

Requirements

• High School Diploma or equivalent certification.
• 2+ years of experience in fraud investigations.
• Strong analytical skills to identify patterns.
• Ability to work independently and meet service level agreements.
• Excellent verbal and written communication skills.
• Exceptional organization and attention to detail.
• Commitment to personal growth and development.

Benefits

• Competitive compensation and equity packages.
• Leading configured work computers of your choice.
• Unlimited vacation policy.
• Fully covered high-quality healthcare including dependent coverage.
• Access to One Medical and option to enroll in an FSA.
• 16 weeks of paid parental leave for primary caregivers.
• Access to industry-leading technology across all business units.