Director of Collections Strategy - Remote

Overview

Imprint is reimagining co-branded credit cards & financial products to be smarter, more rewarding, and truly brand-first. We partner with companies like Rakuten, Booking.com, H-E-B, Fetch, and Brooks Brothers to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. Our platform combines advanced payments infrastructure, intelligent underwriting, and seamless UX to help brands offer powerful financial products—without becoming a bank.

Co-branded cards account for over $300 billion in U.S. annual spend—but most are still powered by legacy banks. Imprint is the modern alternative: flexible, tech-forward, and built for today’s consumer. Backed by Kleiner Perkins, Thrive Capital, and Khosla Ventures, we’re building a world-class team to redefine how people pay—and how brands grow. If you want to work fast, solve hard problems, and make a real impact, we’d love to meet you.

The Role

Imprint is looking for a Director of Collections Strategy to join our Collections team. In this role, you’ll own the design, execution, and optimization of collections and recovery strategies across all our credit portfolios. You’ll play a key role in shaping how we manage delinquencies and loss mitigation, ensuring our strategies are both data-driven and customer-centric.

You will partner closely with Risk, Product, and Data teams to perform deep analysis of delinquency trends, roll rates, and recovery outcomes. You’ll develop and refine collections contact and loss mitigation strategies, build and enhance performance monitoring tools, and lead testing and optimization initiatives that drive continuous improvement. You’ll also collaborate on the development of predictive models and advanced analytics that help Imprint stay ahead of emerging risks and rising delinquencies.

This is a high-impact, highly visible role within the organization. You’ll leverage data, analytics, and cross-functional collaboration to optimize collections effectiveness, reduce losses, and ensure we deliver a seamless, empathetic experience for our customers.

In Short

• Own and lead the strategic design, development, and ongoing optimization of Imprint’s early- and late-stage collections and recovery strategies.
• Develop and maintain robust metrics, dashboards, and monitoring tools to evaluate portfolio performance.
• Analyze delinquency, roll rate, and recovery trends.
• Forecast collections losses, delinquency rates, roll rates, and recoveries.
• Collaborate with Risk, Product, and Compliance teams.
• Ensure compliance with federal and state debt collection regulations.

Requirements

• 7+ years of experience in credit card risk management.
• Deep expertise in credit card portfolio and lifecycle risk management.
• Hands-on experience with data and analytics tools (SQL, Python, SAS).
• Comprehensive understanding of collections typologies and key performance metrics.
• Strong communicator skilled at turning complex data into clear insights.
• Thorough knowledge of U.S. collections compliance and consumer protection regulations.

Benefits

• Competitive compensation and equity packages.
• Leading configured work computers of your choice.
• Flexible paid time off.
• Fully covered, high-quality healthcare.
• 16 weeks of paid parental leave for the primary caregiver.