Risk Operations Specialist - Remote

Overview

The Risk Operations Specialist position is a key role within the Fraud, Disputes, and Onboarding Operations team at Imprint, a company focused on reimagining co-branded credit cards and financial products. This role involves reviewing potentially fraudulent transaction activity, customer applications, and identity theft claims, while ensuring compliance with regulatory guidelines.

In Short

• Monitor and action daily applications for account and credit establishment.
• Review cases for fraud determination.
• Identify high-risk transaction activity.
• Manage and resolve customer dispute claims.
• Drive performance on Fraud KPIs.
• Balance productivity and quality in case decisions.
• Work on a fluctuating schedule to ensure team coverage.

Requirements

• High School Diploma or equivalent certification.
• 2+ years of experience in fraud investigations.
• Ability to identify patterns in data.
• Strong verbal and written communication skills.
• Strong analytical skills to meet metrics and KPIs.
• Exceptional organization and attention to detail.
• Commitment to personal growth.

Benefits

• Competitive compensation and equity packages.
• Flexible paid time off.
• Fully covered healthcare, including dependent coverage.
• Access to industry-leading technology.
• 16 weeks of paid parental leave for primary caregivers.