Senior Customer Success Manager - Remote

Overview

Radicle Health acquires, invests, and operates mission critical human services software (SaaS) companies. We believe that human services agencies and the people they serve deserve functional, modern, and easy-to-use software. And we believe we’re the ones to build it. Radicle Health is backed by Alpine Software Group (ASG), a leading private equity investor in vertical SaaS businesses.

In Short

• Manage key customer accounts and drive product adoption.
• Build strong relationships and ensure customer satisfaction.
• Identify growth opportunities for mid-market or enterprise clients.
• Conduct regular check-ins and gather customer feedback.
• Educate customers on best practices and new features.
• Deliver customized training sessions and address inquiries.
• Track satisfaction scores and monitor usage trends.
• Identify upsell and renewal opportunities.
• Leverage tools like Salesforce, Zendesk, and ChurnZero.
• Provide insights and updates to leadership.

Requirements

• 2–3 years of experience in Customer Success or Account Management.
• Experience with mid-market or enterprise clients.
• Strong presentation and public speaking skills.
• Proficiency with Salesforce, Zendesk, and ChurnZero.
• Ability to explain technical solutions and analyze data.
• Experience managing a sales pipeline and meeting revenue goals.
• Excellent problem-solving and communication skills.

Benefits

• 401k matching.
• Medical, dental, and vision healthcare coverage.
• Unlimited PTO and paid holidays.
• Volunteer time off and paid parental leave.