Solution Center Engineer I - Remote

Overview

As a Solution Center Engineer I at R3, you will serve as the primary on-site representative for our clients, combining exceptional customer service with strong technical expertise to support our clients' missions.

In Short

• Provide first contact support for incoming requests via phone or email.
• Follow up on open tickets and keep clients informed.
• Record, update, and document incidents in the ticketing system.
• Collaborate with teammates to identify solutions for client requests.
• Provide first-tier support for Windows and macOS workstations.
• Troubleshoot issues with Active Directory, Microsoft 365, and other technologies.
• Manage inventory and asset tracking for IT equipment.
• Conduct regular audits to verify inventory accuracy.
• Communicate effectively with clients and handle difficult situations.
• Work flexible hours, including nights and weekends, as needed.

Requirements

• 2-3 years of experience in Managed IT Services.
• Experience supporting macOS in a professional environment.
• Strong written/verbal communication and customer service skills.
• Ability to make independent decisions affecting clients.
• Attention to detail and ability to perform various duties.
• Flexibility to work in a fast-paced environment.

Benefits

• Competitive wages based on experience and skills.
• Comprehensive medical, dental, and vision insurance plans.
• 401(k) with company match.
• Flexible time off policies for work-life balance.
• Remote work opportunities available.
• Commitment to community involvement.
• Training incentives and bonuses for career growth.
• Opportunity to be part of an amazing team.