Customer Success Engineer - Remote

Overview

As a Customer Success Engineer at Quantum Metric, you will help to support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth.

In Short

• Support a portfolio of clients in their implementation and growth.
• Guide clients to define meaningful requirements.
• Develop custom JavaScript functions for data analytics.
• Configure alerts, dashboards, and reports for clients.
• Adapt quickly to changing priorities.
• Work with recognized brands and build lasting relationships.
• Exhibit proficiency in JavaScript development.
• Hands-on experience with digital analytics solutions.
• Strong project and time management skills.
• Excellent verbal and written communication skills.

Requirements

• Experience in Professional Services, Customer Success, or similar roles.
• Experience with web technologies and best practices for UX/UI.
• Development experience with HTML, CSS, and JavaScript.
• Familiarity with performance optimization techniques.
• Ability to connect with a diverse audience.
• 10% travel required.

Benefits

• Remote-first company culture.
• Coaching and training programs for career development.
• Regular company-wide events and local outings.
• Employee Resource Groups for diverse backgrounds.
• Focus on building an engaged and fun workplace.