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Customer Success Engineer - Remote

Posted 13 weeks ago
Customer Service
Full Time
USA
$90,000 - $120,000/year

Overview

As a Customer Success Engineer at Quantum Metric, you will help to support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth.

In Short

  • Support a portfolio of clients in their implementation and growth.
  • Guide clients to define meaningful requirements.
  • Develop custom JavaScript functions for data analytics.
  • Configure alerts, dashboards, and reports for clients.
  • Adapt quickly to changing priorities.
  • Work with recognized brands and build lasting relationships.
  • Exhibit proficiency in JavaScript development.
  • Hands-on experience with digital analytics solutions.
  • Strong project and time management skills.
  • Excellent verbal and written communication skills.

Requirements

  • Experience in Professional Services, Customer Success, or similar roles.
  • Experience with web technologies and best practices for UX/UI.
  • Development experience with HTML, CSS, and JavaScript.
  • Familiarity with performance optimization techniques.
  • Ability to connect with a diverse audience.
  • 10% travel required.

Benefits

  • Remote-first company culture.
  • Coaching and training programs for career development.
  • Regular company-wide events and local outings.
  • Employee Resource Groups for diverse backgrounds.
  • Focus on building an engaged and fun workplace.
Quantum Metric logo

Quantum Metric

Quantum Metric is a leading company in Continuous Product Design, dedicated to helping organizations prioritize customer needs and enhance their digital experiences. With a focus on creating a diverse and inclusive culture, Quantum Metric empowers its employees through coaching and training programs, fostering personal and professional growth. As a remote-first organization, it emphasizes engagement and connection among team members and clients alike. The company serves a wide range of industries, capturing insights from a significant portion of global internet users and maintaining a high customer retention rate. Recognized as a top workplace and a tech unicorn, Quantum Metric continues to innovate and expand its impact in the SaaS industry.

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