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Customer Success Engineer - Remote

Posted 6 weeks ago

Overview

As a Customer Success Engineer at Quantum Metric, you will help to support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth.

In Short

  • Support a portfolio of clients in their implementation and growth.
  • Guide clients to define meaningful requirements.
  • Develop custom JavaScript functions for data analytics.
  • Configure alerts, dashboards, and reports for clients.
  • Adapt quickly to changing priorities.
  • Work with recognized brands and build lasting relationships.
  • Exhibit proficiency in JavaScript development.
  • Hands-on experience with digital analytics solutions.
  • Strong project and time management skills.
  • Excellent verbal and written communication skills.

Requirements

  • Experience in Professional Services, Customer Success, or similar roles.
  • Experience with web technologies and best practices for UX/UI.
  • Development experience with HTML, CSS, and JavaScript.
  • Familiarity with performance optimization techniques.
  • Ability to connect with a diverse audience.
  • 10% travel required.

Benefits

  • Remote-first company culture.
  • Coaching and training programs for career development.
  • Regular company-wide events and local outings.
  • Employee Resource Groups for diverse backgrounds.
  • Focus on building an engaged and fun workplace.

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