Account Manager - UK&I - Remote

Overview

As an Account Manager at Quantum Metric, you'll be responsible for ensuring a seamless customer experience from onboarding through renewal and expansion, while collaborating with various teams to support customer success.

In Short

• Serve as the strategic lead for customer engagement.
• Collaborate with Sales to identify expansion opportunities.
• Manage and forecast customer renewal and expansion goals.
• Create account plans to ensure value realization.
• Conduct regular QBRs with client’s executive team.
• Document customer health and status in internal systems.
• Identify advocacy opportunities for marketing initiatives.
• Educate customers on new features and integrations.

Requirements

• Bachelor's degree in a related field.
• Strong project management and organizational skills.
• Excellent verbal, written, and presentation skills.
• 5+ years of experience managing enterprise customer relationships.
• Ability to communicate and influence key stakeholders.
• Proven ability to manage multiple projects with attention to detail.
• Track record of meeting retention and expansion goals.
• Willingness to travel approximately once per month.

Benefits

• Diverse and inclusive workplace culture.
• Coaching and training programs for career development.
• Regular company-wide events and seasonal challenges.
• Employee Resource Groups for various backgrounds.
• Opportunity to work with recognized global brands.