Provisioning Specialist - Remote

Overview

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

In Short

• Manage the provisioning of customer accounts, ensuring access to licensed features and services.
• Become the technical subject-matter expert on our internal onboarding & provisioning system and the Qualtrics platform.
• Collaborate with team members to identify and resolve provisioning issues and customer inquiries.
• Support the launch of new products and services by coordinating with relevant teams.
• Participate in designing and refining efficient workflows to enhance operational efficiency.
• Handle client escalations with a focus on delivering timely and effective resolutions.
• Provide best-in-class service by communicating effectively with internal and external stakeholders.
• Contribute to process improvement initiatives and project management efforts within the Customer Operations department.

Requirements

• Bachelor’s degree from a top university.
• Hard-working self-starter.
• Excellent analytical skills.
• Strong attention to detail.
• Ability to communicate and teach complicated concepts.
• Detail-orientation with an ability to prioritize and meet deadlines.
• Interest in Technology/SaaS industry.

Benefits

• Competitive salary, performance bonuses, and savings investment account.
• Quarterly reimbursement for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• Monthly allowance for meals, telework and groceries.
• Experience bonus to be used for an “Experience” of your choosing every year.
• Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.