Enterprise Support Specialist - Remote

Overview

As an Enterprise Support Specialist at Qualtrics, you will be part of a team of technical experts dedicated to solving complex problems for top-tier customers. This role involves both reactive troubleshooting and proactive customer engagement, ensuring high-quality support and guidance.

In Short

• Join a team focused on delivering exceptional customer support.
• Engage with clients to resolve technical issues and provide solutions.
• Collaborate with internal teams for effective problem-solving.
• Analyze risks and provide recommendations to enhance customer experience.
• Expand product knowledge across various Qualtrics offerings.
• Support contract renewals through effective client engagement.
• Participate in both reactive and proactive support activities.
• Develop skills for professional growth within the company.
• Work in a hybrid environment with a focus on collaboration.
• Receive comprehensive training and support for career advancement.

Requirements

• Bachelor’s degree from a competitive university.
• 2-3 years of experience in a technical or client-facing role.
• Strong problem-solving and communication skills.
• Ability to work independently and in a team.
• Detail-oriented with strong organizational skills.
• Familiarity with software and front-end development.
• Fluency in English and Japanese.
• Capability to articulate technical concepts clearly.
• Self-starter with a proactive approach to challenges.
• Ability to prioritize tasks and meet deadlines.

Benefits

• Comprehensive total rewards package including base salary and incentives.
• Private health insurance with top coverage.
• Quarterly wellness reimbursement for fitness-related activities.
• Experience bonus for personal development experiences.
• Additional experience leave for personal pursuits.
• Commuter allowance for public transport expenses.
• Hybrid working model with flexibility in work location.
• Catered lunches and stocked kitchen in the Tokyo office.
• Supportive and inclusive team environment.
• Opportunities for professional development and growth.