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Enterprise Support Specialist - Remote

Posted 9 weeks ago
Customer Service
Full Time
Worldwide

Overview

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

In Short

  • The Enterprise support team is a team of technical experts responsible for leveraging our technology to solve our top tier customers' most complex problems.
  • Experience close collaboration with XMSM, TAM, RES and ENG teams.
  • Mix of reactive and proactive activities including troubleshooting and providing hands-on support.
  • Deliver short-term engagements and guidance to customers.
  • Analyze potential risks and provide impactful recommendations.
  • Leverage technical and consulting skills to deliver high-quality assessments.
  • Take client issues from inception to resolution with care.
  • Expand product knowledge across CX and EX products.
  • Share expertise with the team to drive fast resolution.
  • Focus on professional development and skill building.

Requirements

  • Professional Working Ability in Portuguese.
  • Bachelor’s degree from a competitive university.
  • 1 year of experience in a technical, consulting, or client-facing role.
  • Hard-working self-starter capable of managing multiple projects.
  • Comfort in working both autonomously and collaboratively.
  • Ability to articulate technical concepts to a non-technical audience.
  • Detail-oriented with prioritization skills.
  • Familiarity with software and front-end development.
  • Ability to grasp clients’ needs and recommend solutions.
  • Excellent verbal and written communication skills.

Benefits

  • Competitive salary, performance bonuses, and savings investment account.
  • Quarterly reimbursement for wellness activities.
  • Monthly allowance for meals, telework, and groceries.
  • Experience bonus for personal experiences.
  • Participation in various community support groups.
Qualtrics logo

Qualtrics

Qualtrics is a leading experience management software company that empowers organizations to manage customer, employee, product, and brand experiences. Founded in 2002, Qualtrics provides a powerful platform that enables businesses to gather and analyze data to make informed decisions and drive growth. With a focus on innovation and customer success, Qualtrics serves a diverse range of industries and is committed to helping organizations improve their overall performance through actionable insights.

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