Remote Otter LogoRemoteOtter

Enterprise Support Specialist - Remote

Posted 9 weeks ago
Customer Service
Full Time
Tokyo, Japan

Overview

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

In Short

  • The Enterprise support team is a team of technical experts responsible for leveraging our technology to solve our top tier customers' most complex problems.
  • Experience close collaboration with internal teams on a day to day basis.
  • Mix of reactive and proactive activities including troubleshooting and providing hands-on support.
  • Deliver short term engagements and guidance to customers.
  • Analyze potential risks and provide impactful recommendations.
  • Leverage technical and consulting skills to deliver high quality assessments.
  • Take client issues from inception to resolution with care.
  • Expand product knowledge across CX and EX products.
  • Share expertise with the team to drive fast resolution.
  • Supportive environment with opportunities for professional development.

Requirements

  • Bachelor’s degree from a competitive university.
  • 1 year of experience in a technical, consulting, or client-facing role.
  • Hard-working self-starter capable of managing multiple projects.
  • Comfort in working both autonomously and collaboratively.
  • Ability to articulate technical concepts to a non-technical audience.
  • Detail-oriented with an ability to prioritize and meet deadlines.
  • Familiarity with software and front-end development.
  • Ability to grasp clients’ needs and recommend solutions.
  • Excellent verbal and written communication skills in English and Japanese.
  • Strong problem-solving skills.

Benefits

  • Work life integration with frequent office events and team outings.
  • Creative office designs aimed at collaboration.
  • Sharing Qualtrics success as part of compensation for all employees.
Qualtrics logo

Qualtrics

Qualtrics is a leading experience management software company that empowers organizations to manage customer, employee, product, and brand experiences. Founded in 2002, Qualtrics provides a powerful platform that enables businesses to gather and analyze data to make informed decisions and drive growth. With a focus on innovation and customer success, Qualtrics serves a diverse range of industries and is committed to helping organizations improve their overall performance through actionable insights.

Share This Job!

Save This Job!

Similar Jobs:

Qualtrics logo

Enterprise Support Specialist - Remote

Qualtrics

1 week ago

Join Qualtrics as an Enterprise Support Specialist to provide exceptional technical support and consulting for top-tier clients.

Australia
Full-time
Customer Service
Figma logo

Enterprise Support Specialist - Remote

Figma

2 weeks ago

Join Figma as an Enterprise Support Specialist to provide exceptional support for enterprise-level customers.

Singapore, Japan
Full-time
Customer Service

R.O

Enterprise Support Specialist - Remote

RippleMatch Opportunities

4 weeks ago

The Enterprise Support Specialist at Qualtrics provides technical support and consulting to top-tier clients, focusing on problem-solving and customer satisfaction.

USA
Full-time
Customer Service
Qualtrics logo

Enterprise Support Specialist - Remote

Qualtrics

8 weeks ago

Join Qualtrics as an Enterprise Support Specialist to leverage your technical skills in delivering high-quality support and solutions to top-tier clients.

USA
Full-time
Customer Service
Qualtrics logo

Enterprise Support Specialist - Remote

Qualtrics

9 weeks ago

Join Qualtrics as an Enterprise Support Specialist to leverage your technical skills in a collaborative environment, solving complex customer issues.

Worldwide
Full-time
Customer Service