Enterprise Support Specialist - Remote

Overview

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

In Short

• The Enterprise support team is a team of technical experts responsible for leveraging our technology to solve our top tier customers' most complex problems.
• Experience close collaboration with internal teams on a day to day basis.
• Mix of reactive and proactive activities including troubleshooting and providing hands-on support.
• Deliver short term engagements and guidance to customers.
• Analyze potential risks and provide impactful recommendations.
• Leverage technical and consulting skills to deliver high quality assessments.
• Take client issues from inception to resolution with care.
• Expand product knowledge across CX and EX products.
• Share expertise with the team to drive fast resolution.
• Supportive environment with opportunities for professional development.

Requirements

• Bachelor’s degree from a competitive university.
• 1 year of experience in a technical, consulting, or client-facing role.
• Hard-working self-starter capable of managing multiple projects.
• Comfort in working both autonomously and collaboratively.
• Ability to articulate technical concepts to a non-technical audience.
• Detail-oriented with an ability to prioritize and meet deadlines.
• Familiarity with software and front-end development.
• Ability to grasp clients’ needs and recommend solutions.
• Excellent verbal and written communication skills in English and Japanese.
• Strong problem-solving skills.

Benefits

• Work life integration with frequent office events and team outings.
• Creative office designs aimed at collaboration.
• Sharing Qualtrics success as part of compensation for all employees.