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Enterprise Support Specialist - Remote

Posted 2 weeks ago
Customer Service
Full Time
Singapore, Japan

Overview

As an Enterprise Support Specialist on Figma’s Product Support team, you will work with the Enterprise Support Manager to elevate and evolve the Enterprise Support function, providing exceptional support for Figma's top customers.

In Short

  • Develop expertise of Figma's products and customer journeys.
  • Interact with customers daily via email, managing cases from start to resolution.
  • Partner with Sales teams for complex workspace configurations.
  • Act as the voice of the customer, capturing product and process gaps.
  • Handle high-risk escalations and communicate solutions.
  • Identify trends and advocate for bug fixes and feature enhancements.
  • Work with the Learning and Performance team to develop documentation.

Requirements

  • 2+ years’ experience in a support environment for a technical SaaS product.
  • Resilience and adaptability in a changing environment.
  • Consultative communication skills for diverse audiences.
  • Empathetic problem-solving skills.
  • Native Level Korean Fluency and high business level English Fluency.

Benefits

  • Opportunity to grow and develop skills.
  • Diverse and inclusive workplace.
Figma logo

Figma

Figma is a collaborative design platform that empowers teams to create, prototype, and share designs seamlessly. The company is dedicated to solving complex business challenges through its Strategic Finance team, which plays a crucial role in managing budgets, driving planning processes, and optimizing resource allocation. Figma values analytical thinking, strategic communication, and a structured approach to problem-solving, fostering a culture of performance management and cross-functional collaboration. With a focus on growth and development, Figma encourages a learning environment where employees can thrive and contribute to the company's mission.

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