Enterprise Support Specialist - Remote

Overview

As an Enterprise Support Specialist at Qualtrics, you will be part of a team of technical experts responsible for leveraging technology to solve complex problems for top-tier customers. This role involves both reactive and proactive support, ensuring high-quality service and client satisfaction.

In Short

• Deliver high-quality assessments through short-term engagements.
• Resolve client issues with exceptional care.
• Collaborate with Enterprise Account teams for contract renewals.
• Provide rapid break-fix support to clients.
• Expand product knowledge across CX and EX products.
• Share expertise to drive fast resolution.

Requirements

• Bachelor’s degree from a competitive university.
• 1 year of experience in a technical, consulting, or client-facing role.
• Self-starter capable of managing multiple projects.
• Ability to work autonomously and collaboratively.
• Articulate technical concepts to non-technical audiences.
• Detail-oriented with strong prioritization skills.
• Familiarity with software and front-end development.
• Excellent communication skills in English and Japanese.
• Strong problem-solving skills.

Benefits

• Work-life integration with frequent office events and team outings.
• Creative office design fostering collaboration.
• Participation in Qualtrics success as part of compensation.