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Enterprise Support Specialist - Remote

Posted 4 weeks ago
Customer Service
Full Time
USA

Overview

The Enterprise Support Specialist role at Qualtrics involves leveraging technology to solve complex problems for top-tier customers, requiring both reactive and proactive support activities.

In Short

  • Join a team of technical experts in Enterprise Support.
  • Deliver high-quality assessments through short-term engagements.
  • Provide rapid break-fix support to clients.
  • Collaborate with various teams to solve complex issues.
  • Expand product knowledge across CX and EX products.
  • Engage in professional development opportunities.

Requirements

  • Bachelor’s degree from a competitive university.
  • 1 year of experience in a technical, consulting, or client-facing role.
  • Ability to manage multiple projects in a dynamic environment.
  • Strong communication skills, both verbal and written.
  • Detail-oriented with strong problem-solving skills.
  • Familiarity with software and front-end development.

Benefits

  • In-office perks like catered lunch and snack bars.
  • 30 paid days off including PTO and holidays.
  • Wellness Reimbursement Program.
  • Relocation bonus for out-of-state applicants.
  • Qualtrics Experience Program for personal development.

R.O

RippleMatch Opportunities

BNY is a leading global financial services company that plays a pivotal role in the world’s financial system, managing nearly 20% of the world’s investible assets. With a workforce of over 50,000 employees, BNY is committed to innovation and inclusivity, creating solutions that benefit businesses, communities, and individuals globally. The company offers a dynamic culture that fosters growth and collaboration, exemplified through its comprehensive internship programs that provide students with valuable real-world experiences and professional development opportunities. BNY Investments, a key division, focuses on delivering specialized investment solutions across major markets and asset classes, ensuring clients receive tailored advice and access to a wide range of financial services. Recognized for its commitment to diversity and excellence, BNY continues to be a top choice for aspiring professionals in the financial services industry.

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