Customer Success Manager - Remote

Overview

The Customer Success Team is at the heart of Qualtrics, assisting customers throughout their lifecycle to unlock the most value from our products and services.

In Short

• Work with clients to understand their programs and objectives.
• Leverage technical expertise to build programs that drive adoption.
• Contribute to the long-term success of customer programs.
• Develop meaningful client relationships aligned to account strategy.
• Become a platform expert for strategic capabilities.
• Maximize customer value by ensuring they have necessary tools.
• Prepare educational content for users on platform utilization.
• Identify implementation process improvements.
• Drive adoption of key platform features.
• Build and maintain multi-level client stakeholder relationships.

Requirements

• Bachelor’s degree from a competitive university.
• 3+ years experience in a technical, consulting, or client-facing role.
• Ability to manage multiple projects in a fast-paced environment.
• Experience with customers in all phases of their adoption journey.
• Detail-oriented with the ability to prioritize and meet deadlines.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.
• Familiarity with software and front-end development.

Benefits

• Work-life integration with frequent office events and team outings.
• Qualtrics Experience Program - $2,800 for an experience of your choosing.
• 30 paid days off (15 PTO + 5 Personal Days + 10 Holiday Closures).
• Standard benefits package including medical, dental, and vision.
• Snacks, drinks, and free lunches in the office.