Associate Technical Support Engineer - Remote

Overview

As an Associate Technical Support Engineer at QAD, you will be part of a global cloud operations and service delivery team, working remotely to assist in resolving technical issues for clients.

In Short

• Join a virtual first company focused on SaaS for manufacturing.
• Work within a global service delivery center.
• Perform initial triage on reported application issues.
• Handle simple application issues under guidance.
• Basic knowledge of Linux and Windows OS administration required.
• Familiarity with RDBMS is necessary.
• Strong communication skills to document and interact with customers.
• Opportunity for growth through training and mentorship.
• Collaborative culture with a focus on work-life balance.
• Equal Opportunity Employer committed to diversity and inclusion.

Requirements

• Bachelor’s degree in a technical area preferred.
• Fresh graduate or 0-6 months of experience.
• Familiarity with Google Suite.
• Nice to have knowledge of Java, JavaScript, HTML, XML.

Benefits

• Programs to support health and work-life balance.
• Opportunity to join a growing business.
• Collaborative and supportive work culture.
• Focus on growth and idea-sharing.
• Compensation based on experience and skills.