Client Onboarding Relationship Manager - Remote

Overview

The Client Onboarding Relationship Manager at PwC plays a crucial role in leading the team responsible for the day-to-day operations of the Onboarding Teams, focusing on Client Acceptance risk activities and KYC.

In Short

• Manage the Onboarding Teams responsible for Client Acceptance and KYC.
• Drive operational excellence through technology and process improvements.
• Provide guidance on financial systems implementation.
• Ensure compliance with quality management standards.
• Mentor team members and manage relationships with stakeholders.
• Participate in Global Acceptance & KYC working groups.
• Monitor delivery of client and engagement acceptance processes.
• Troubleshoot technical issues on acceptance systems.
• Oversee training delivery to client-facing engagement teams.
• Support client-facing teams in using onboarding systems effectively.

Requirements

• Experience in client risk management and understanding of KYC.
• Ability to build trusted relationships and ensure data quality compliance.
• Technologically proficient with data transformation and analysis skills.
• Capability to coach and develop team members.
• Experience in quality management and systems report writing (desirable).
• Client-facing experience in Salesforce (desirable).
• Experience in managing cross-jurisdictional teams (desirable).
• Excellent problem-solving and delegation skills.

Benefits

• Opportunity to work in a dynamic professional services firm.
• Access to a large portfolio of international clients.
• Support for personal and professional development.
• Inclusive culture that values diversity.
• Work with a team of experienced professionals.
• Opportunity to drive innovation within the firm.
• Flexible working environment.
• Competitive salary and benefits package.