Client Relationship Manager - Remote

Overview

The Client Relationship Manager will build trust-based partnerships with clients, ensuring their goals are met while collaborating with cross-functional teams to enhance client satisfaction and identify growth opportunities.

In Short

• Develop and maintain client relationships.
• Lead business reviews and workflow assessments.
• Support clients during product transitions and enhancements.
• Collaborate with teams to resolve client issues.
• Monitor product usage and recommend best practices.
• Track performance metrics using Salesforce.
• Experience in healthcare IT is essential.
• Collaborative mindset and client-centered service.
• Comfortable in a fast-paced environment.
• Proficient in Microsoft and Salesforce.

Requirements

• Bachelor's degree or equivalent practical experience.
• 4+ years of experience in healthcare IT.
• Experience in relationship-building and empathy in communication.
• Proficient in CRM tools and data analysis.
• Effective communication for client-facing interactions.
• Ability to manage multiple priorities.
• Open to evolving organizational priorities.

Benefits

• Medical, life, and dental insurance.
• Flex Work/Work from home options.
• Paid time off and Annual Performance Bonus.
• Education Reimbursement.
• Family Bonding and Bereavement Leave.
• Referral Program.