Client Relationship Manager - Remote

Overview

The Client Relationship Manager (CRM) is responsible for building and maintaining strong relationships with clients to ensure satisfaction, retention, and growth, while identifying and securing new clients.

In Short

• Serve as the main point of contact for assigned clients.
• Build trusted relationships with clients by understanding their business needs.
• Conduct regular check-ins and meetings with clients.
• Proactively identify client needs and offer solutions.
• Monitor client account performance.
• Handle client escalations promptly and professionally.
• Prepare and present regular client reports.
• Analyze client data to identify trends and opportunities.
• Collaborate with internal teams for seamless service delivery.
• Ensure client retention by demonstrating value.

Requirements

• Bachelor’s degree in Business, Marketing, Finance, or a related field.
• Proven experience in client relationship management.
• Strong interpersonal and communication skills.
• Experience managing a portfolio of clients.
• Excellent problem-solving and critical-thinking skills.
• Proficiency in CRM software and other business tools.
• Ability to work independently and collaboratively.
• Experience in utility billing or related industries.
• Proficient in Microsoft Office Suite.

Benefits

• Opportunity to work in a fully remote environment.
• Competitive salary range.
• Growth opportunities within the company.
• Supportive team environment.
• Access to professional development resources.