Client Relationship Manager - Remote

Overview

The Client Relationship Manager at Nelnet Business Services is responsible for managing a designated group of clients, ensuring their satisfaction and advocating for their needs while generating revenue opportunities.

In Short

• Manage a group of FACTS clients and ensure their satisfaction.
• Build strong relationships with clients through effective communication.
• Meet with clients at least twice a year in person.
• Collaborate with internal teams to resolve client issues.
• Advocate for client needs and new product features.
• Attend trade shows and events to support client engagement.
• Gather competitive information to evaluate market position.
• Develop strategic customer service plans with other departments.
• Maintain positive communication with clients and stakeholders.
• Work remotely from a home office.

Requirements

• 4-year undergraduate degree, preferably in business or technology.
• 3-5 years of sales and account management experience.
• Experience in the private or public education market is a plus.
• Excellent communication and relationship-building skills.
• Positive and outgoing personality.
• Ability to take ownership and resolve conflicts.
• Flexibility and open-mindedness.
• Willingness to travel as needed.
• High level of integrity and commitment.

Benefits

• Medical, dental, and vision insurance.
• Generous earned time off.
• 401K and student loan repayment options.
• Life insurance and AD&D insurance.
• Employee assistance program.
• Employee stock purchase program.
• Tuition reimbursement.
• Performance-based incentive pay.
• Short- and long-term disability.
• Robust wellness program.